United Airlines to Offer $10000 to Bumped Passengers

United reached a settlement with Dao for an undisclosed amount, Dao's attorneys said Thursday. The amount of the settlement hasn't been announced.

A United Airline Airbus A320 aircraft lands at O'Hare International Airport in Chicago, Illinois, U.S., April 11, 2017. His lawyer claimed he lost teeth and suffered a broken nose and concussion in the incident.

"We look forward to implementing the improvements we have announced, which will put our customers at the center of everything we do", the airline said.

"Dr. Dao has become the unintended champion for the adopting of changes which will certainly help improve the lives of literally millions of travellers", said Thomas Demetrio, one of Dao's two lawyers.

In the email, sent Thursday, CEO Oscar Munoz made a statement on the work United is doing to understand the incident. United says that only 4 percent of its flights have more ticketed customers ready to board than available seats.

On Thursday, United released a report on the incident that outlined new policies to prevent a repeat.

Munoz sent the panel a letter Wednesday in response to senators' questions, in which he said the airline crew had been designated "must-ride" on the oversold Chicago-Louisville flight because they were scheduled to operate a flight out of Louisville the next morning, and their original flight had been delayed.

United Airlines set out to fix its image Thursday, with its chief executive promising to refocus on customers as the company announced changes following the infamous dragging incident that caused worldwide outrage.

Demetrio, Chicago aviation attorney and co-founder of Corby & Demetrio, represents the family of Dr. David Dao. But Demetrio said a suit will not be necessary after United accepted complete responsibility for what happened so quickly.

After a worldwide uproar created over the mistreatment of a passenger on-board a United Airlines flight, the company has revealed that it has settled with the passenger and vows to amend its practices and make them more customer centric.

Those who volunteer to surrender their seats when a flight is overbooked would get up to $10,000 in compensation. When the airline realized that there weren't enough volunteers, they chose Dr. Dao's seat at random and asked him to leave. Then Dao is seen being dragged by his arms down the aisle of the plane as other passengers watch in horror.

The uproar may have cost Mr. Munoz a planned promotion to the role of chairman of the company that runs United Airlines.

  • Wendy Palmer