Southwest Gives $5000 Checks, $1000 Travel Vouchers To Passengers On Flight 1380

"We value you as our customer and hope you will allow us another opportunity to restore your confidence in Southwest as the airline you can count on for your travel needs".

At least some passengers aboard a deadly Southwest Airlines flight have received $5,000 checks with "sincere apologies" from the carrier.

But there are plenty of reasons for passengers to familiarize themselves with the safety instructions, especially as they pertain to seatbelts and oxygen masks, Nunez and Nelson said.

Mario Nunez called it a "huge shaking my head moment" when the photo inside the cabin of Southwest Airlines flight 1380 appeared on his TV. "As a tangible gesture of our heartfelt sincerity, we are also sending you a $1,000 travel voucher (in a separate e-mail), which can be used for future travel". Jennifer Riordan, a 43-year-old bank executive from Albuquerque, New Mexico, was sucked partway out of the jet when a window shattered.

Seven others were injured in the incident but all other passengers made it off of the plane without serious injuries.

Finally, Southwest Airlines officials are in direct contact with the National Transportation Safety Board (NTSB) and the Federal Aviation Administration (FAA) to support an immediate, coordinated response to this accident. The airline would not answer's questions about what it had offered her family in the way of compensation on Friday morning. Southwest responded with the following statement: "Ours is a company and culture built on relationships". Sumwalt said. "Right now, we just want to document everything that we can".

Southwest said in its submission that the FAA's proposal would force the carrier to inspect some 732 engines in one of two categories under review - much higher than the FAA's total estimate of 220 engines across the whole United States fleet.

None of the passengers who survived the flight have made any form of complaint against the company either.

"The little girl with her itty bitty hands tried to help me", Mackey remembered.

But for Mackey, a University of Oklahoma professor, there was nothing uncertain about what happened to Jennifer Riordan, the only person who died.

"If you can possibly imagine going through the window of an airplane at about 600 miles per hour and hitting either the fuselage or the wing with your body, with your face, then I think I can probably tell you there was significant trauma", Ms Peggy Phillips, the nurse who performed CPR on Ms Riordan told ABC.

A few rows behind Needum was passenger Tim McGinty.

  • Wendy Palmer