- Wells Fargo customers experienced issues with accessing online or mobile banking as well as other banking services nationwide, after a fire happened at one of the bank's data centers. Almost four hours later, the problem had been identified as a "system issue due to a power shutdown at one of our facilities, initiated after smoke was detected following routine maintenance".
In social media posts, the company said that its system was experiencing intermittent outages and it was working to troubleshoot the issue.
Customers can use Wells Fargo credit and debit cards for purchases. The bank apologized on Friday for a similar outage. The bank's homepage was down with "technical difficulties" but said accounts were accessible through ATMs, stores and customer service representatives. "U giving me my $45k earnest $ back?" one Twitter user wrote to Wells Fargo.
The outage affected Wells Fargo customers all around the USA, with all of the coastal areas experiencing the heaviest issues. "We apologize for the inconvenience", Wells Fargo spokesperson Jennifer Langan told ABC News.
The Wells Fargo Twitter account tweeted after the outage had been impacting users for more than an hour.
Wells Fargo officials said smoke was detected at a facility prompting them to shut down its system.